Not an off-the-shelf solution

Written by Emma Harvey on 16th December 2020

VMS Vehicle Hire Ford Transit

Whilst the majority of us were being asked to stay at home, there was a huge increase in demand this year for vehicles and drivers across a number of industries, that the majority of us were relying on. Some of which are obvious – our food deliveries, home shopping, toys and crafts to keep everyone occupied… And in the background, all of these services and more, faced enormous challenges to keep the country running smoothly.

We caught up with Mike Stokes from Go Service Solutions, about a recent project with VMS Vehicle Hire, following a change in industry dynamics as a direct result of the pandemic.

Facing huge increases in demand across their delivery business, GSS found themselves requiring approximately 40% more vehicles over the initially predicted Q4 plans.

With customers urgently needing additional vehicles for home delivery, PPE and NHS Testing Kit deliveries, GSS were in a difficult position. The team at VMS Vehicle Hire worked hard to help find a solution that has contributed hugely to the position that GSS is now in, seeing them through the Christmas period, delivery peak and beyond.

‘Without their support, our end of year would have looked extremely different!’

Having had some previous history with the business, Mike reached out to VMS for help to resource these unprecedented uplifts in demand and was rewarded with fantastic resourcefulness. VMS were able to find a solution which provided GSS with 80 new vans in around 6 weeks.

‘The difference was that it wasn’t a one size fits all approach – they got inside our problem. The position we have landed at is very personalized to us, tailored to us, this was not an off the shelf solution’.

"Dealing with the team, any of them, from Martin, to Aaron or James, has been really straight forward. They have been visible and available, big enough to cope with what we wanted, needed, small enough to care and be personal, not just another agency who just wanted the order. Every conversation was genuine. One of the vans telematics systems indicated a potential issue just yesterday and Aaron was on the phone to me before I’d even heard about it internally – he didn’t have to do that."

If your business is facing a challenge that you think might be too complicated for the average vehicle hire company to handle, call us – we’re confident we can help you.

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